Michael you are a hero!ĭo you remember a situation where your customer was wowed by the customer experience that they had? Please do share them in the comments below.įull transcript of the conversation between “Cpt. This conversation is a great example of customer service done right. Norm” enjoyed his conversation so much he decided to share his transcript.
#NETFLIX FONT GOT SMALLER FREE#
Nothing beats providing a great customer experience, but imagine the free publicity Netflix gained because “Lt. This is useful if you need to refer to a particular support request or if you just want to share for laughs. Live chat lets you save and share the transcript of your chat.
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Part of the reason is because it is much harder to listen to a 5 minute audio recording, than read a few lines of text. Share your conversationĪlthough customer service calls do get shared on YouTube, they rarely become as viral as “Cpt. You can increase the size up to 175 percent. The slider moves in increments of 25 percent. Or slide it to the left to make them smaller. Slide the 'Change the size of text, apps.' to the right to make text bigger. It’s fine to have a bit of fun, but at the end of the day you must be able to provide your customer with a useful answer. 1-Right click on the desktop and select Display settings. Mike” provided some comedy value, what’s more important is that he managed to quickly diagnose and solve the problem. If the Netflix app or the video youre trying to watch looks zoomed in or cropped on the top or edges, it usually means theres an incorrect video output. Most importantly, a customer comes to a help line because they have a problem. Over the phone, the humor of the situation may have been lost as the customer may have become confused. Mike” was using live chat he was able to see immediately whether his customer was a fan of Star Trek or not. So, it is very important that the customer service agent learn to gauge the temperament of the customer and act accordingly. E.g., on Firefox I have a very small font size for the File menu etc. Norm”, it could have turned out very badly if the customer was in a rush or didn’t understand the Star Trek reference. Font is too small on external screen Hello, since changing some screen settings on my Win 10 (1709, 64bit) laptop, Ive been experiencing this problem: when I use a second screen (two screens, extended mode) I get that most of my applications display with a too small font size. Understand your customerĪlthough this experience turned out to be hilarious, with the customer participating actively as “Lt.
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The overall length of Amazon's privacy policy video is 5 min and 14 s and for Netflix. How do you do this? Simple! Remind your employees that they represent a company who loves their customers – and as such, they should love them, too. The video is sub-divided into small sections as shown in Table 1. By empowering their team, Netflix has ensured that their customer service agents will have the autonomy to provide delightful support.
![netflix font got smaller netflix font got smaller](https://www.howtogeek.com/wp-content/uploads/2017/08/netflixsubtitles02-650.png)
Norm”, we probably would never have heard of this humorous exchange. Mike” had been forced to stick with a script when responding to “Lt. So, what customer service and live chat tips can we learn from Netflix and “Cpt.
#NETFLIX FONT GOT SMALLER FULL#
For the full text scroll to the end of the article. This is a snippet of the conversation between “Captain Mike” and “Lt.